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Senior Home Care in Fairfield and Westchester County. Call us Today 203-221-0221 New York Office 914-303-6878 Call us 24 hours a day, 7 days a week

Aging Life Care

Susan Wendell, RN, BSHS, MHA, is Sheraton’s Concierge Transitional Care Manager and Aging Life Care Professional®. Sue is available 24/7 to our clients and their families and loved ones. To get in touch with Sue, please email her at or call 203-221-0221.

Aging Life Care / geriatric care management is a holistic, client-centered approach to caring for older adults or others facing ongoing health challenges. Working with families, the expertise of Aging Life Care Professionals™ provides the answers at a time of uncertainty. Their guidance leads families to the actions and decisions that ensure quality care and an optimal life for those they love, thus reducing worry, stress and time off of work for family caregivers through:

  • Assessment and monitoring
  • Planning and problem-solving
  • Education and advocacy
  • Family caregiver coaching
  • Long-distance caregiving
  • Aging Life Care Professionals are engaged to assist in a variety of areas, such as:

    • Housing – helping families evaluate and select the appropriate level of housing or residential options
    • Home care services – determining types of services that are right for a client and assisting the family to engage and monitor those services
    • Medical management – attending doctor appointments, facilitating communication between doctor, client, and family, and if appropriate, monitoring client’s adherence to medical orders and instructions
    • Communication – keeping family members and professionals informed as to the well-being and changing needs of the client
    • Social activities – providing opportunity for the client to engage in social, recreational, or cultural activities that enrich the quality of life
    • Legal – referring to or consulting with an elder law attorney; providing expert opinion for courts in determining level of care
    • Financial – may include reviewing or overseeing bill paying or consulting with accountant or client’s Power of Attorney
    • Entitlements – providing information on Federal and state entitlements; connecting families to local programs
    • Safety and security – monitoring the client at home; recommending technologies to add to security or safety; observing changes and potential risks of exploitation or abuse
    • Long-distance care – coordinating the care of a loved one for families that live at a distance; including crisis management Local, cost-effective resources are identified and engaged as needed.
    • A care plan tailored for each individual’s circumstances is prepared after a comprehensive assessment. The plan may be modified, in consultation with client and family, as circumstances change.

      An Aging Life Care Professional, also known as a geriatric care manager, is a health and human services specialist who acts as a guide and advocate for families who are caring for older relatives or disabled adults. The Aging Life Care Professional is educated and experienced in any of several fields related to aging life care/care management, including, but not limited to gerontology, nursing, social work, psychology, or occupational therapy, with a specialized focus on issues related to aging and elder care.

      The Aging Life Care Professional assists clients in attaining their maximum functional potential. The individual’s independence is encouraged, while safety and security concerns are also addressed. Aging Life Care Professionals are able to address a broad range of issues related to the well-being of their client. They also have extensive knowledge about the costs, quality, and availability of resources in their communities.

      Aging Life Care Professionals become the “coach” and families or clients the “team captain.” Aging Life Care Professionals are members of the Aging Life Care Association™ (ALCA) and differ from Patient Advocates, Senior Advisors, Senior Navigators, and Elder Advocates. ALCA members must meet stringent education, experience, and certification requirements of the organization, and all members are required to adhere to a strict code of ethics and standards of practice.

      Thank you to the Aging Life Care Association™ for permission for us to share this information. You may learn more about Aging Life Care™ at